Terms & Conditions
The terms ‘we’, ‘us’ and ‘our’ refer to Grand Canvas Films. The terms ‘you’, ‘your’, ‘client’, ‘customer’, or the viewer of the website refer to the client named on the quote/invoice.
Please note the invoice received by the customer(s) is accepting all payment terms and conditions stated. However, we are unable to reserve any dates or guarantee availability until a booking fee is made.
The first payment is the initial booking fee, the second payment must be made prior to the first event. Your final payment should be made as per point (5) from the general terms and conditions section.
All booking fees are paid to secure the dates with us, which is non-refundable. If the customer(s) decides to cancel the event Customer is liable to pay an additional £599.99 Cancelation fee. This also applies to any further payments made by the customer(s)
The first draft will be provided approximately 8-10 Months from either your last event date or when the songs list is provided, whichever comes later as advised on the day of quotation. We will endeavour to provide this sooner.
Your final payment must be cleared 24 hours prior to the event date.
If you wish to select your own music for your final edit, then it must be provided within the 7 days after your final event by email to info@grandcanvasfilms.co.uk. Failure to do so will result in us selecting a playlist, that you are not able to amend once edited.
Changes are complimentary and we allow them to be made on the movie itself. However, one set of changes will only be accepted and to be provided back to us within 7 days of draft delivery. Additional costs will only apply if the single set of changes exceeds, as the change requests will be placed on the back of our queuing process for up to 6 months. If there are no changes provided within the 7 days timeframe, we will finalise the production with our terms and conditions to be fully satisfied.
We reserve the right to discontinue videotaping in any situation (ex: rain, extreme temperatures, humidity, hazardous locations) that could put the safety of the videographer or equipment at risk.
All the photos of the event will be provided on USB, or online (whichever is available) as a data source.
All raw footage is copyrighted to Grand Canvas Films, which is not available to the customer(s) unless payment of £599 is made. We are not responsible for any material within the raw footage, that may be offensive or disturbing to the client.
We will try our utmost to capture all the key moments at your event(s). However you must allow our team adequate time in order to do this, we do not take responsibility for delays caused by you, the customer(s).
An itinerary of the day must be provided by the customer, for film captures of the day. Failure to provide the itinerary of the day will impose us to employ a standard method of wedding cinematography/capturing.
Our team members will not tolerate any verbal or physical abuse of any form from either the customer(s) or guests, if such occurs, firstly we will consult with the customer, but if a resolution has not been achieved we will leave the event and your contract with us will be null and void in which no funds will be reimbursed. Any footage captured on the day and any previous days as per this contract will be deleted.
Please note we will not accept any liability if the event is not running on time due to delays caused by you or your guests which does not allow our team to capture the event gracefully.
All our team members will require a 1hour rest/break in which a table with food and beverages must be provided. If you are unable to provide this our team will need to locate a food establishment off-site which may cause delays.
The times provided on the invoice are the times our team will be available. We allow reasonable flexibility of the times stated as we understand there can be minor delays, however, if we go above 1 hour over the times stated on this invoice, a charge of £100 will be applied to the final payment amount for each additional hour.
We will not be held responsible for delays caused by traffic, accidents, or emergency services, which may affect our time of arrival.
We back up all our footage, however, we are unable to accept liability for loss of data due to, fire, burglary, or acts of God
Droning: A complimentary service provided based on your package & availability. However, the drone will not be flown on bad weather conditions, venue restrictions, or a No-fly zone, as we are only limited within 200ft of air-fly upon line of sight. Should any charges be requested by the CAA authority for any air zone clearance, the named individual on the contract will be advised of all fees and whether to proceed
Exclusive Rights
It is understood that we will be the exclusive official videographer & Photographer retained to perform all services requested on this contract.
Display Rights
In accepting the terms and conditions, the customer is acting as agents for all members of the party and guests. Grants us all rights for display, broadcast, exhibition, promotion, and advertising use of all images produced under these terms and conditions. All video masters and raw footage remain copyrighted exclusively to us.
The Trailer and the music will be selected by us and not the customer. The trailer/teaser is produced at our discretion and unable to make any changes to the production of the trailer.
Joint events i.e. when we are covering both the bride and groom, will be edited under one single edit, we do not provide separate edits for each.
The final postproduction and editing styles, effects, and the overall look of the images are left to the discretion of us.
Social Media
All material filmed by Grand Canvas Films will be used on social platforms for promotional purposes, However if the customer wishes to remove any promotional footage used by Grand Canvas Films, the request may be sent via email on: Info@grandcanvasfilms.co.uk following a fee of £149.99 for disrupting promotional and marketing services.
Epidemic/Pandemic
Given the current circumstances, we advise all clients to acknowledge & adhere to the guidelines of social distancing between 1-2 meters. We have an obligatory rule of compliance, set by the country’s guidelines and procedures. This includes:
The practice of staff members alongside clients taking safety measures, precautions, based on situations (i.e masks and hand sanitisers).
The social distancing measures need implementing by the customer towards all the third parties who are present.
All Home visits will be limited only to the customer and the media representative.
All family captures will be at your chosen hall, with no return to customers residence.
Our staff members will advise of any requirements on the actual event day, based upon the location.
Failure to meet the above requirements will lead towards an immediate termination of the event(s) / contract(s) with us and no refunds will be administrated to the customer.
Based upon a UK Govt Lockdown being applied, the refund procedure will be applicable, upon a 1-month notice period before or after the cancelled event date, which must be informed by the customer. Failure to do so will refer to clause 4 on the general section of the “non-refundable policy” on this contract. These measures have been taken in place, due to the deployment of sub-contracted teams as a notice to cancel.
Payments & Disclaimer
Payment can be made either by cash or Bank Transfer (BACS). Bank details will be provided once the customer confirms acceptance.
By paying the booking fee and the balance as per the invoice, the customer has accepted all our terms and conditions listed on all sections of this page.
The customer is solely responsible for securing permission from the site owner/operator, for the use of production onsite as well as the authority for us to set up all our necessary production equipment.
The quality of the production is dependent upon adequate lighting, camera/microphone positions, and other conditions on-site that are not under the control of Grand Canvas Films.
We are not responsible for the poor audio if the bride/bridegroom does not agree to wear a lapel microphone, dark and grainy video resulting from inadequate lighting, the refusal of the customer to allow camera-top lighting, or electrical or mechanical malfunctions on the location which are beyond our control.
The agreement of the service to perform is subject to proven detention by sudden accidents, acts of God, or any other legitimate condition beyond the control of Grand Canvas Films. Every reasonable attempt will be made to secure a backup videographer in such an unlikely event. We will establish an arrival time for the wedding date with the client prior to that date and remain on duty for the number of hours included in the package. Coverage hours included in the package are for the wedding date only and must be consecutive. This block of time includes set-up and tear-down of equipment, transportation between venues.
All payments to be cleared 24 hours prior to the event(s).
By making a payment to Grand Canvas Films you acknowledge and agree to the above terms and conditions and our privacy policy.